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Delivery Information

Fast, reliable nationwide delivery for all your electrical needs

UK Nationwide Delivery

We deliver to all UK mainland addresses. Order before 4pm for next working day delivery on stocked items.

Trade Counter Collection

Order online or by phone and collect from our Peterlee branch. Many items available for same-day collection.

Free Delivery

Free delivery on qualifying orders across the UK mainland. Contact us for details on free delivery thresholds.

Delivery Details

Delivery Times

  • UK Mainland StandardNext Working Day
  • Order Cut-off Time4:00 PM
  • Scottish Highlands & Islands2-3 Working Days
  • Saturday DeliveryBy arrangement
  • Special / Bulk OrdersContact us

Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you need to return an item, please contact us within 14 days of receipt. Items must be in their original packaging and unused condition. Please note that cable cut to length and special order items cannot be returned.

National Delivery

We deliver nationwide across the entire UK mainland using trusted courier partners to ensure your order arrives safely and on time. Scottish Highlands, Islands, and Northern Ireland deliveries may take an additional 1-2 working days.

For specific delivery enquiries, please contact us on 0191 412 0890.

Need Help?

If you have any questions about delivery, returns, or need to arrange a specific delivery time, our team is here to help.

0191 412 0890

enquiries@phoenixew.co.uk